Sunday, February 27, 2011
So long, Netflix!
Frankly, I am tired of being treated as a second class citizen with respect to your watch-instantly technology.
Your inability to deliver a streaming client that is compatible with Ubuntu and Linux web browsers (such as Firefox or Chromium) is costing you this long-time customer.
Your choice of Microsoft Silverlight as the delivery platform for video streaming was ill-advised and very unfortunate. In today's world of HTML5 and Flash, it's just downright sad to use such an incompatible, exclusionary format (hint: the root of the problem is in Microsoft's Playready DRM which is explicitly not Linux-compatible). I have patiently waited and hoped and communicated such frustrations in comments on your blog.
I was relieved earlier this week to see that the Amazon Prime video streaming service supports Ubuntu's web browsers quite well, in fact! I am inconsolably frustrated that you have been unable to do the same over the last 3 years, and I'm afraid that you've just been lapped by the competition.
So as of today, my household is no longer an active Netflix account. I suggest that you make an effort to be a little less discriminatory against your customers' choices of operating systems and web browsers in the future.